Frequently Asked Questions
Can I collect my order?
How long will my order take to arrive?
South African deliveries should take 10 working days once we have received payment. We send every South African order via door-to-door courier, it is therefore difficult to give an exact delivery time. To find out a more accurate delivery time on your order, please contact us.
Can I place an order for a custom made product on this website?
As our custom made products are customized to the exact finishes that you want them (sometimes even with your very own precious treasures!) we would prefer to chat to you first to ensure your order is created perfectly just as you would like. So please contact us with your request and we will get back to you with a quote.
How do I order more than one product at a time?
Unfortunately this is not currently possible via our website. Please submit the orders individually, otherwise contact us with your request. We are soon upgrading our website to make this possible for you.
Why do I get this error message: “We were unable to find a match for your Postal Code and Suburb and therefore cannot provide a delivery estimate at this time“?
You may have entered a valid Postal Code and not selected a Suburb. Please go back and try again, entering both a valid Postal Code and then select a Suburb. If you repeatedly receive this message, please continue to provide your full delivery address and submit your order. We’ll then get back to you as soon as possible with a delivery quote.
Why do I get this error message: “We are unable to provide you with a delivery estimate at this time due to system failure“
We’re unable to communicate with our courier’s online services. If you repeatedly receive this message, please continue to provide your full delivery address and submit your order. We’ll then get back to you as soon as possible with a delivery quote.
Can I return my order?
As each Recreate product is a one off individual piece, they may not be returned.
What if I received the wrong product?
In the unlikely event of the incorrect product being delivered, you need to notify us within 72 hours of receipt of the goods. Please email email@example.com with a photo image of the incorrect product, if possible. Make sure to keep all original packaging. We will ensure the correct/new product is delivered to you.
Katie Thompson | Cell: 076 989 0871 | Fax: 086 689 0939 | firstname.lastname@example.org